A guide for food recipients using HelpingHand to browse products, place orders, and receive food from their local food bank.
HelpingHand makes it easy to order food from your local food bank. You can browse available products, add them to your cart, and complete your order online. Depending on how your food bank operates, you may collect your order at a pickup location, walk in to a drop-in kiosk, or have it delivered to your home.
How to browse products, add items to your cart, adjust quantities, and manage your cart. Includes information about donation choices, product bundles, and walk-in ordering.
The step-by-step checkout process. Depending on your food bank's setup, this may include choosing a pickup location and date, selecting a payment method, answering survey questions, and completing your order.
How to register for an account, log in, update your profile, change your password, and view your order history. Includes information about repeating previous orders.
How the referral system works, what an auth code is, how to enter your auth code during registration to gain access, and what happens next.
How to set up an order that repeats automatically on a weekly, fortnightly, or monthly schedule. How to view, manage, and cancel recurring orders.