Complete your order by selecting how you will receive your food, choosing a payment method, answering a short survey, and confirming your order.
After you have added items to your cart and pressed Checkout, you move through the checkout flow. A progress bar at the top of the page shows where you are. The exact steps depend on how your food bank is set up.
For food banks using pickup locations (most common), the steps are:
Other fulfilment modes:
A Summary panel on the right-hand side shows your cart items and point total throughout checkout.
The first checkout page is headed Pickup Location. It shows a list of available pickup venues. Each option displays the location name, address, time window, and day of the week.
Select the location that suits you best by clicking its radio button.
Below the location list, a calendar appears under Pickup date. Only the dates that match your location's pickup day are selectable (highlighted in green). For example, if your location operates on Wednesdays, only Wednesdays will be available.
Dates that have already passed or fall within the cutoff window are not selectable.
Click on a highlighted date to select it.
Below the calendar, enter the number of children and adults in your household using the # Children and # Adults dropdowns. These fields are required.
When you are ready, press Next to continue. You can also press Back to items if you want to return to the product listing.
The confirmation page shows a summary of your choices:
Check that everything is correct. If you need to make changes, press Back to Pickup Location to return to the previous step.
Press Next to continue.
The donation page shows the available payment options as radio buttons. Common options include:
Select your preferred method and press Next.
The final step shows a full summary of your order:
Below the order summary, you will see a set of survey questions. These are required. Answer each question by selecting a response on the scale (1 = Strongly disagree to 5 = Strongly agree).
At the bottom, there is an optional text field labelled Please add any feedback, suggestions or comments. Use this to share anything with your food bank.
If you have set up a recurring order, a summary of your recurring order frequency will also appear on this page.
When you are satisfied, press Place order to submit your order.
After placing your order, you will see a confirmation page. It confirms that your order has been received. Press View order to see the details in your account.
Go to My account and select Order history. The table shows all your past orders with columns for order number, date placed, status, pickup date, point value, and recipient details. Press Show on any row to see the full order.
You can only change pickup details before you place the order. If you are still in checkout, press the Back to Pickup Location button on the confirmation step. If you have already placed the order, contact your food bank to request a change.
Use the breadcrumb links at the top of the page (Cart, Pickup Location, Donation, Confirmation) to jump back to any completed step. You can also use the Back button at the bottom of each page.
If you want to stop the checkout and continue shopping, press Back to items on the pickup location page, or click Choose Items in the navigation bar. Your cart items are kept.
Why are only certain dates available on the calendar? Each pickup location operates on a specific day of the week. The calendar highlights only those days. Dates that have already passed or are within the cutoff window are also excluded.
What is the cutoff time? The cutoff is a deadline before each pickup. For example, if the cutoff is 24 hours, you must place your order at least 24 hours before the pickup time. This gives the food bank time to prepare your order.
Can I pick up from a different location than usual? Yes. You can choose any available pickup location during checkout. Your choice applies only to that order.
What happens after I place my order? Your order is sent to the food bank. They will prepare your items for collection at the pickup location and time you selected. Bring your donation (if paying cash) when you arrive.
How do I check the status of my order? Go to My account and select Order history. Each order shows its current status (for example, New, Fulfilled, or Cancelled).
Can I change my order after placing it? No. Once an order is placed it cannot be edited online. Contact your food bank if you need to make changes.
Why do I have to answer survey questions? The survey helps the food bank understand how the service is working for recipients. Your answers are used to improve the programme. All questions are required before you can place your order.
What if I do not see any pickup locations? This can happen if all locations have passed their cutoff for the current week. Try again closer to the start of the next ordering period, or contact your food bank for help.